COVID-19 & LHCS: Protecting Staff, Clients, Families, & Communities


[Updated Jan 25, 2021]

Loving Home Care Services is staying on top of the latest CDC and B.C. Government guidelines for preventing the spread of COVID-19. We are highly aware and actively monitoring the rapidly evolving COVID-19 situation in B.C., with the World Health Organization (WHO) now calling it a pandemic. This page is being continuously updated so please check back frequently to see what we have been doing.

Currently, we have NO staff that have reported exposure to or carry symptoms of COVID-19.

Currently, we have NO staff that are working multi-sites such as in Long-Term Care, Assisted Living, or Independent Living sites. All staff are working only with Loving Home Care Services’ clients.

Loving Home Care Services cares deeply about its clients, staff, families, and the communities that we work in doing everything within our resources to keep everyone safe and up-to-date via newsletter, website, and social media. We are engaged in ongoing conversations with B.C. Care Providers and Safecare BC, collectively addressing our concerns as providers and assisting each other at every level.

These are challenging times, and ensuring the health and safety of workers, residents and members of the community is paramount.

As of now, the risk of coronavirus disease transmission continues to remain relatively low for residents of British Columbia. People without symptoms do not pose a risk but should self-isolate immediately if any symptoms arise. Nevertheless, we have implemented procedural changes and do have recommendations for our staff and clients.

Home Health Care is an essential service. There is no reason to reduce or cancel your care services from Loving Home Care Services.

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What Is COVID-19?

Coronaviruses are a large family of viruses found mostly in animals. In humans, they can cause diseases ranging from the common cold to more severe diseases such as Severe Acute Respiratory Syndrome (SARS) and Middle East Respiratory Syndrome (MERS). The new coronavirus has been named COVID-19, as it was first identified in 2019.

While many of the characteristics of COVID-19 are still unknown, mild to severe illness has been reported for confirmed cases.

Anyone concerned that they may have been exposed to, or are experiencing symptoms of the novel coronavirus, should contact their GP, call Loving Home Care Services at 604.926.8403 and call 8-1-1. While most people that contract COVID-19 experience mild symptoms, seniors and people with underlying existing conditions appear to be at a higher risk of more severe illness. Globally, the fatality rate for seniors 80 or over is 14.8%. This remains a serious concern, however, the risk of spread of this virus in B.C. communities remains low at this time.

What Are We Doing?

March 6, 2020 – We sent out two new critical documents via our internal communications newsletter to all LHCS care staff. These documents are available for public viewing. Please click to view PDF in full.

All staff have been asked to limit non-essential international travel and to report all travel of themselves and anyone in their household in the last 14 days. All staff that have recently travelled, are being asked to quarantine themselves for 14 days until there is a clear indication of no symptoms of COVID-19.

If a care staff member does show symptoms of COVID-19, they will be asked to remain at home and self-quarantine for 14 days until they are medically cleared by providing a clean Bill of Health.

March 7, 2020 – We sent out a mass text via our internal broadcasting tool, informing all LHCS care staff about the exposure of COVID-19 at Lynn Valley Care Center and to avoid the center.

LHCS does NOT have any care staff working at Lynn Valley Care Center.

March 9, 2020 – We are in continuous communication with BC Care Providers and Safecare BC’s management and operators. We are tracking all ongoing developments via CDC, WHO, B.C. Government, and Twitter.

March 16, 2020 – Ongoing communications with BC Care Providers and Safecare BC’s management and member operators continue. A staff newsletter has been sent updating all care staff of the evolving COVID-19 situation.

We announced as well our Head Office will be closed from Tuesday, March 17 to Tuesday, March 31, 2020 until further notice. Management staff will be working remotely during this time. Protecting our staff, clients, families and community is of utmost importance during this time to help curb the spread of the virus. Our operations are open and there have been no disruption to services.

March 17, 2020  – We have developed a Loving Home Care Services Response Plan Policy document that has been made available to view. This document was sent to all staff via our internal communications newsletter. Please click to view PDF in full.

April 1, 2020 – We are continuing to follow best practices and closely monitor guidelines from CDC, WHO, B.C. Government and other local and national health organizations. In such, our Head Office will continue to be closed as of April 1, 2020 until further notice.

April 7, 2020 – We have further updated our care staff via newsletter with a PPE update, registration link to SafeCare BC’s Learning Space, Response Plan refresher, and a newly uploaded document; COVID-19: Managing Stress & Anxiety.

April 11, 2020 – Under ‘Operation Protect’, an initiative launched by SafeCare BC connecting long term care and home health providers with critically needed PPE supplies, we were able to receive over 1,000 pieces of masks, gloves, eyewear, and protective gowns. We can’t thank SafeCare BC enough for these critical items! The first shipment of these critical items was sent on April 14th, 2020 to all staff.

April 14, 2020 – We have created three documents available for viewing. These consist of our Client Communication in regards to what Loving Home Care Services is doing to help protect our staff and clients, and a Wellness Check-In Communication outline for staff and client use.

May 16th, 2020 – We are continuously sending PPE supplies to all staff on a weekly basis.

June 1st, 2020 – We have opened our head office in West Vancouver. We are asking all staff and clients to book in advance a visitation time if they feel the need to speak to us in person for any matters. We have implemented hand-sanitizing, hand-washing, and physical distance protocols as per WorkSafe BC requirements.

COVID-19 Signs & Symptoms

If you have been travelling and you become ill or become ill after you return home, tell your health care provider about recent travel and your symptoms. You should also tell your provider if you had close contact with a sick person or had another high-risk exposure such as direct contact with animals.

Reported signs and symptoms include:

  • Fever
  • Coughing
  • Difficulty breathing
  • Pneumonia in both lungs.

External Documents For Viewing

See what LHCS is doing to keep our staff, clients, families, and communities safe.

LHCS Advice

BCCDC (British Columbia Centre for Disease Control) is providing regular updates and information on the situation and detection and containment measures to health care providers including medical health officers, infectious disease specialists, medical microbiologists, emergency department physicians, public health nurses, infection control practitioners, airport authorities and others.

Check the BCCDC bulletins on emerging respiratory viruses for current information.

Nevertheless, experts stress the need to be vigilant and prepared for signs of infection. If you have mild cold-like symptoms, health officials encourage you to stay home while sick and avoid close contact to help protect others. Cover your mouth and nose with a tissue when you cough or sneeze, and be sure to throw used tissues in the trash and wash your hands. Clean and disinfect objects and surfaces.

Viewing materials provided by CDC;

Why Choose Loving Home Care Services

Did you know as of 2016 there are 460 home health providers and franchises operating in B.C. with just under 20 staff? Don't let yourself or a loved one make a choice that may do more harm than good. Instead, choose an A+ BBB Accredited, Industry-Recognized Care Provider with over 130 Trained and Certified, Highly Experienced Care Staff ready to meet your care needs today.

  • We offer a full spectrum of home health care services ranging from part-time to full-time around-the-clock care in all three levels of care.
  • We are available 24/7/365 with compassionate and trusted Home Care Assistants and Certified Care-Aides so you or your family member will never feel alone or be without care.
  • We provide ongoing training and support for all staff and provide access to continuing education programs.
  • All staff is bonded, insured and thoroughly pre-screened and we assign a wonderful match the first time 99% of the time.
  • We carry a $5 million professional liability policy and a business liability policy covering you and your family.
  • We carry affordable, competitive rates while compensating staff fairly and above industry average.
  • We take care of WCB, CPP, E.I, and all applicable payroll taxes and submit electronically bi-weekly to the CRA. 
  • We focus on delivering relationship-based home care centred around the personalized needs of the client and family.

Learn more about Loving Home Care Services. Call us today at  604.926.8403

Take a look at our Level I, III and III Care Services to learn more.

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